FAQ'S

See The Difference with Eldorado

Eldorado is a different kind of hair company because it is owned and operated by ordinary people who are fully aware of the needs of their customers

See Chart here Compare Our Products

	VIRGIN BRAZILIAN	VIRGIN INDIAN
Look, Feel, and Color	Dense, smooth strands with a natural luster	Fine, silky strands with a high luster
Is It Processed?	No	No
Can It Be Bleached and Dyed?	Yes. This hair has denser stands, can be bleached, and dyed multiple time due to its durable nature	Yes. However, we recommend it be done by a trained stylist due to its more delicate nature
Duration	With proper care, it will last multiple installs for 2+ years	With proper care, it will last multiple installs for 1+ years
Maintenance	Low	Medium
Weight	+/- 3.5 oz	+/- 3.5 oz
15-Day Guarantee	Yes	Yes

Classic Virgin Brazilian Hair

Our Classic Virgin Brazilian Collection products are made up of 100% premium virgin hair that has a naturally full density, a soft feel, and a natural luster. This hair is suited for any style, and due to its durability, handles color and styling extremely well. Backed by our 15-day quality guarantee, you can enjoy your bundles with confidence knowing that you're investing in premium quality virgin hair that is designed to last.

Virgin Indian Hair

Our Virgin Indian Collection products are made up of 100% premium virgin Indian hair that is silkier than our virgin Brazilian hair, has a high luster and a natural deep, rich color. This hair has a natural bounce with smooth strands that can be colored, curled, and straightened. Backed by our 15-day quality guarantee, you can enjoy your bundles with confidence knowing that you're investing in premium quality virgin hair that is designed to last.

Dyed Virgin Brazilian Hair

Our Dyed Virgin Brazilian Collection products are made up of 100% premium virgin hair that has a naturally full density, a soft feel, and a natural luster. This hair is the same as the hair in our Classic Virgin Brazilian Collection but has been pre-dyed for your convenience without compromising quality. This hair is suited for any style, and due to its durability, handles color and styling extremely well. Backed by our 15-day quality guarantee, you can enjoy your bundles with confidence knowing that you're investing in premium quality virgin hair that is designed to last.

How do I prepare my bundles for install?

To prepare your bundles for install, pre-wash and condition your bundles with high-quality shampoo and conditioning products that are Sulfate Free.

Can I dye my hair extensions?

Yes, you can dye our Brazilian and Indian Collections. Our Dyed Brazilian Collection in Blonde has been pre-bleached, making it easier to deposit color into the hair. We recommend that you allow experienced hair care professional to color of your hair extensions.

How do I care for my hair extensions?

To properly care for your extensions you should shampoo and condition regularly with a high-quality sulfate-free shampoo. Use a sulfate-free creamy conditioner to add moisture. Use a heat protectant when applying heat styling tools, and sleep on a satin pillowcase (or in a satin cap) to reduce breakage, tangles, and thinning.

More detailed care and maintenance recommendations can be found on our product pages.

PAYMENT

What types of payment do you accept?

We accept all major credit cards (Visa, MasterCard, and American Express), PayPal.

Why is my transaction not going through?

Transactions may not go through if the information entered does not match what your bank or credit card provider has on file. Please make sure that you enter the correct billing address and contact information, exactly as it appears on your bank or credit card statement. Some transactions may also be held for further verification by our Risk Review team to ensure the protection of our customers.

Why did Customer Care email me to verify my order?

Orders over $500 may require additional verification prior to shipping. Our Customer Care team will contact you if this is required for your order.

Does Eldorado Natural Beauty keep my personal credit card information?

Eldorado Natural Beauty never stores your credit card information. This is the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through Shopify Payments — a secure form of payment that is heavily encrypted by third-party payment processors. You can allow Shopify Payments to remember your card information for quicker future checkout.

SHIPPING & DELIVERY

How much does shipping cost?

Standard shipping is free on orders of $150 or more. For orders less than $150, the cost is $5.

Standard shipping with signature delivery confirmation is $7.

Overnight shipping is $35. It includes signature delivery confirmation

When will my order be shipped?

Our standard processing time for orders is 1 to 3 business days. Overnight Shipping orders are processed within the same business day if the order is placed by 9:00 am EST.

Example 1: An order is placed at 8:59 am EST on Thursday. It can potentially be processed and shipped on that Thursday.

Example 2: An order is placed at 9:30 am EST on Friday. It will be processed and shipped on the following Monday.

When will I receive my tracking number?

You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed.

How long does it take to receive my order?

All orders are delivered on business days, Monday through Friday. Orders are not delivered on weekends.

Orders shipped with standard shipping are processed and shipped within 1 to 3 business days. Orders are delivered by the postal carrier within 3 to 5 business days.

Orders shipped with overnight shipping are processed and shipped within 1 business day. If the order is placed before 9 am EST, the order will ship the same day and arrive the following business day. If the order is placed after 9 am EST, the order will ship the next business day and arrive 2 business days after your order is placed.

Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.
We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.

My tracking says delivered, but I haven’t received my package – what do I do?

We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby.

You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can't be located, please contact us for assistance.

Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.
We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.

Do you ship to P.O. boxes?

We only ship to P.O. boxes when using standard shipping. If you are using express or signature required shipping, you must enter a valid residence, company or hotel address for a successful delivery.

RETURNS

What are your return and exchange policy?

Refunds are provided for hair extensions that have not been worn, unwrapped otherwise tampered and are returned within fifteen (15) days of the date that you receive your order. Once we receive your return, we will process the refund. The refunded amount is credited to the original payment method. Return shipping is free.

Exchanges are provided for hair extensions that have been worn, unwrapped, or otherwise tampered and are returned within fifteen (15) days of the date that you receive your order. Once we receive your return, the exchange is processed. Exchanges may only be made for the same hair type (e.g., Brazilian Deep Wave) and length (e.g., 20 inches).

How to request a return or exchange?

Send us an email @eldobeauty@yahoo.com You must contact us prior to sending your return so we can provide your free return shipping label. Requests for refunds on merchandise returned without contacting us will not be honored.